We ask that you please bring ALL medications that you are taking with you to each appointment. This includes over-the-counter medications such as vitamins and aspirin as well as prescription medications. A current list of all medications is sufficient if it contains all of the necessary information (medication name, strength, and quantity).
Medication Prior Authorization Policy
Effective June 15th, 2018 there will be a $15 charge for all prior authorization request to be completed.
Our team will make every effort to submit all Prior Authorizations in a timely manner. Due to increasing demands, please allow 7-10 business days for completion. Please keep in mind majority of insurance companies have up to 72 hours to respond to our request.
Insurance companies require Prior Authorizations on medications that are not in your medication tier. We will receive a request from your pharmacy if your medication is not covered. It is up to your insurance company if the medication will be approved or denied.
If your Prior Authorization is denied, you are responsible for contacting your insurance company to find out what medications are covered in your tier or choose to pay out of pocket.
Prescription refills are considered during office hours only. If you are currently taking a medication and would like to request a refill, it is preferred that you request refills at the time of your office visit; otherwise, please call your pharmacy directly.
Your pharmacy will send an electronic request to our office. If your refill request is approved by the doctor, it will be authorized at your pharmacy within 48-72 hours (of the time that we receive the request from the pharmacy). All refill requests received over the weekend will be handled by the end of business day on Tuesday.
Please pay attention to the number of refills remaining on your prescription(s) and the amount left in the bottle. Typically, being out of refills of chronic medication indicates that you are due for your annual Wellness Exam or follow-up medical visit. If you need to speak with our clinical staff prior to having a medication refilled, please call our office and provide all pertinent information including: your name and date of birth, name of medication, any questions or changes you are requesting, as well as the pharmacy name, address, and phone number.
If our clinical practice guidelines or the physician notes in your medical record indicate that you are due for a Wellness Exam or follow-up visit, you will need to schedule the visit prior to any prescription refills being authorized.
Please see the Controlled Substances Policy regarding refills for medications that require a control number prescription (e.g. Adderall, Vyvanse, Oxycontin, etc).